Do you offer financing options or payment plans?

Yes. Cikada offers financing on approved purchases through Shopify Installments.

Do you offer price matching?

Cikada will match the final price on equipment sold through authorized dealers with the following conditions. The product is the same model, the same year, and in NEW condition. The matched price is inclusive of any and all costs being charged by the authorized dealer as part of the sale. This includes shipping charges, applicable taxes, handling fees, as well as any other costs the customer will incur when checking out. If we are unable to verify the price at the final checkout screen we may not be able to match it. 

For more details, please call our customer support line 866-780-7653 or email info@cikadabikes.com

Can I return or exchange my equipment if it doesn't meet my expectations?

Cikada proudly offers a satisfaction guarantee on all our products!  Give it your all for 30 days and if you're not completely satisfied with your equipment, you can return it. A Return Request must be initiated within 30 days to be eligible for a return. The 30 days starts from the date received for curbside deliveries, or the date assembled if you paid for that upgrade. 

How do I submit a Return Request?

Please email us at info@cikadabikes.com

What type of warranty does my equipment come with?

Cikada offers a comprehensive warranty on all of our products. We are dedicated to resolving any issues you may have. If you encounter an issue with your equipment, please contact our warranty team for support. 

Please remember to have your serial number and purchase information handy when you contact us. Also, please keep in mind that the warranty only applies to the original purchaser as our warranties are non-transferable. 

* To ensure that we can meet your expectations and provide you with the best possible service, we kindly request that if you reside in a rural or hard-to-service area, please reach out to us prior to making a purchase. This will allow us to discuss and confirm our network and availability in your area. 

What type of general maintenance is recommended? 

To ensure optimal performance and longevity with your e-bike, proper general maintenance is required. Please refer to the Bike Care Hub for all the details https://cikadabikes.com/pages/bike-care-hub 

 

Promo codes do not apply to purchases made through authorized dealers.

For more details, please call our customer support line or email info@cikadabikes.com