Shipping Policy
Order Processing Time
Your order will be prepped and ready for shipping within 2-4 business days of placing an order. Once your order has left the warehouse, a tracking number will be emailed to you.
Shipping Methods & Delivery Times
We offer multiple shipping options depending on the model and quantity of e-bikes in your order. The correct shipping method will automatically apply at checkout:
Standard Ground Shipping (Free)
Estimated Delivery: 5 - 8 Days
Applies to: Single orders of our standard e-bike models (City, Universal, Urban Adventure, and Urban Cruise).
LTL Freight Shipping (Free)
Estimated Delivery: 8 - 10 Days
Applies to: All Touring e-bike orders (due to product size) and any order containing 2 or more e-bikes.
How LTL Freight Delivery Works (Curbside Delivery)
For oversized items (Touring models) or multi-bike orders shipped via LTL Freight, the following conditions apply:
- Curbside Delivery: Our freight partner will unload the bike as close to your home as safely possible (e.g., the end of your driveway). If you live in an apartment/condo, it may be placed in a parking lot near the entrance.
- Delivery Appointment: The freight carrier will contact you by phone or email to schedule a delivery appointment. You must be present to receive and sign for the bike.
Conditions and Restrictions
- Non-Contiguous US: Please note that we currently do not offer direct residential delivery to Alaska or Hawaii.
- Rural/Limited Access Areas: Locations that are not easily accessible by a freight trailer may experience longer delivery timeframes and/or incur additional handling costs. If you reside in a hard-to-service area, please reach out to us prior to purchasing so we can confirm delivery options.
- P.O. Boxes: We cannot ship e-bikes to P.O. Boxes. A physical address is required.
Address Changes, Missed Appointments & Refused Shipments
We will do our best to accommodate your requests; however, once a shipment has left our warehouse, rerouting becomes difficult and costly.
- Address Changes: Please review your shipping address carefully before completing your order. Any address changes requested after the order has been processed and shipped will incur a $100 flat reconsignment fee.
- Missed Appointments (LTL): If the freight carrier is unable to reach you to schedule delivery, or if you miss your scheduled appointment, a final notice will be sent. Failure to respond will result in order cancellation.
- Refused Shipments: If a shipment is refused without prior authorization from Cikada, a refund will be issued less the non-refundable shipping costs, return freight costs, and any applicable restocking/storage fees.
Contact Us
If you have any questions about your shipment, need to update your information, or require special delivery accommodations, please contact our customer support team:
- Email: info@cikadabikes.com
- Phone: 1-866-4-CIKADA