Ride it. Live with it. Make sure it’s right for you.

At CIKADA, we believe choosing an eBike should feel exciting. That’s why every eligible CIKADA eBike purchased directly from cikadabikes.com comes with a 30-Day Trial, starting from the date your bike is delivered.

Take the time to experience your bike in real life and make sure it fits your lifestyle.

What You Can Expect

Return Conditions

To qualify for a return under the 30-Day Trial:

How to Start a Return

To start a return, you can email us at info@cikadabikes.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by emailing us at info@cikadabikes.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@cikadabikes.com